At Platinum Hair & Beauty, we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines the information we collect, how we use it, and how we protect it.

1. Collection of Personal Information: We may collect personal information such as your name, email address, phone number, and postal address when you register for our services, subscribe to our newsletters, or purchase our products. We may also collect information about your preferences and interests to improve our services and customer experience.
2. Use of Personal Information: We use the personal information we collect to provide you with our services, to process your orders and payments, to send you marketing and promotional emails, and to respond to your inquiries and support requests. We may also use your personal information to improve our services and to comply with legal obligations.
3. Protection of Personal Information: We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use secure servers, firewalls, and encryption technologies to safeguard your personal information. However, we cannot guarantee the security of your personal information transmitted over the Internet.
4. Disclosure of Personal Information: We may disclose your personal information to third-party service providers who assist us in providing our services, such as payment processors, shipping companies, and marketing agencies. We may also disclose your personal information if required by law or to protect our legal rights.
5. Cookies and Tracking Technologies: We may use cookies and other tracking technologies to collect information about your browsing behavior and preferences. This information may be used to personalize your experience, to analyze website traffic, and to improve our services. You can disable cookies in your web browser settings.
6. Marketing Communications: We may use your personal information to send you marketing and promotional emails about our products and services. You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link at the bottom of our emails.
7. Changes to the Privacy Policy: We may update this Privacy Policy from time to time. We will notify you of any material changes by posting a notice on our website.

If you have any questions or concerns about our Privacy Policy, please contact us at info@platinumhairandbeauty.co.za.

Welcome to Platinum Hair & Beauty!

Our mission is to provide our clients with exceptional hair and beauty services, and we are committed to making your experience with us a positive one. By using our services, you agree to the following terms and conditions:

1. Appointments: All appointments must be booked in advance by phone, email, or in-person at our salon. We recommend that you arrive 10 minutes before your scheduled appointment to allow time for check-in and consultation.
2. Cancellation Policy: If you need to cancel or reschedule your appointment, please give us at least 24 hours notice. If you cancel with less than 24 hours notice, you may be charged a cancellation fee.
3. Payment: We accept cash, credit cards, and debit cards as forms of payment. Payment is due at the time of service.
4. Satisfaction Guarantee: We stand behind our work and want you to be completely satisfied with the services you receive. If for any reason you are not satisfied with your service, please let us know within 48 hours of your appointment and we will make every effort to resolve the issue.
5. Liability: Platinum Hair & Beauty is not responsible for any injury, loss, or damage to personal property that may occur on our premises. We recommend that you keep your personal belongings with you at all times.
6. Children: Children under the age of 12 must be accompanied by an adult at all times while in the salon.
7. Right to Refuse Service: Platinum Hair & Beauty reserves the right to refuse service to anyone for any reason.
8. Privacy: We respect your privacy and will not share your personal information with any third parties without your consent.
9. Changes to Terms: Platinum Hair & Beauty reserves the right to modify these terms of service at any time without prior notice. By continuing to use our services, you agree to be bound by any changes to these terms.

Thank you for choosing Platinum Hair & Beauty. We look forward to serving you!

At Platinum Hair & Beauty, we strive to provide our customers with the highest quality of hair and beauty services. We understand that sometimes things don’t go as planned, and you may need to return a product or request a refund for a service. We have created the following refund policy to ensure that our customers are satisfied with their purchases and the services they receive.

Refunds for Products:

If you are not completely satisfied with a product purchased from Platinum Hair & Beauty, you may return it within 14 days of purchase for a full refund. To be eligible for a refund, the product must be unopened, unused, and in its original packaging. Please note that we cannot accept returns on opened or used products for hygiene reasons.

Refunds for Services:

If you are not satisfied with a service provided by Platinum Hair & Beauty, please let us know within 24 hours of your appointment. We will do our best to resolve the issue and ensure that you are happy with the service. In the event that you are still not satisfied, we will provide a refund or offer to redo the service free of charge.

Refunds for Deposits:

Platinum Hair & Beauty requires a deposit for some of our services. If you cancel your appointment at least 24 hours before your scheduled appointment time, your deposit will be refunded in full. If you cancel within 24 hours of your appointment time, your deposit will be forfeited.

Refunds for Gift Vouchers:

Gift vouchers purchased from Platinum Hair & Beauty are non-refundable and cannot be exchanged for cash. However, they can be used to purchase any of our products or services.

If you have any questions or concerns about our refund policy, please do not hesitate to contact us. We are committed to providing our customers with excellent service and will do our best to resolve any issues that may arise.